Quality Management focuses on the market requirements for quality management procedures, the business processes in a company, as well as data processing support for integrating quality management functions in the logistics supply chain.

The main task of a quality management system is to ensure that at every stage of the logistics supply chain, business processes and the resulting products fulfill the quality requirements that have been laid down for them. The integration of the QM application component in the R/3 System allows quality management tasks to be combined with those in other applications (such as materials management, production, sales and distribution and cost accounting) and supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.


  • Please note that VPN is used for SAP Server Connectivity. This VPN has been tested on Apple and Windows OS (Operating Systems). IIBS will help you to troubleshoot but IIBS does not guarantee to fix all of your computer problems. Your virus protection, your computer internal policies need to be changed by you.

  • Apple computers and Operating System generally works but IIBS support mainly Windows Operating Systems. Please note Windows XP generally works but is no longer in the supported platform.

Course Contents:



Audit Management

Audit execution

Audit planning

Create question list

Evaluations for audit

Configuration & Organization

Analysis tools


Authorization concept





Field selection

Follow-up actions



SAPScript forms

Status management

User roles

Integration of QM & MM

Handling unit management

Manufacturer part number

Material master

Quality info record procurement

Source inspection, GR inspection

Vendor evaluation, release, selection

Warehouse management

Integration of QM with S&D & Service

Inspections for delivery

Make-to-order production

Make-to-stock production

Quality info records S&D

Repair and returns processing

QM in Discrete Manufacturing

Inspection at end of production

Inspection in repetitive manufacturing

Inspection throughout production

Inspection with external processing

Integrated inspection planning

Routing, reference operation set, rate routing

Statistical process control (SPC)

QM in Process Industries

Batch evaluation

Batch record

Change management

Digital signature

Inspection at end of production

Inspection throughout production

Integrated inspection planning

Integrated inspection processing

Master recipe

Recurring inspections

Statistical process control (SPC)

Quality Certificates

Certificate creation

Certificate planning

Quality certificates in the Web

Quality data exchange

Quality Control

SAP NetWeaver Business Intelligence

Dynamic modification

Interfaces to subsystems (QM-STI)

Quality scores, results history

Quality-related costs

Standard analyses, flexible analyses, Early Warning System

Statistical process control (SPC)

Quality Inspection

Defects recording

Inspection lot

Results recording

Usage decision

Quality Notifications

Complaints against the vendor

Customer complaints

Internal problem message

Notification systems

Simple message

Quality Planning

Basic data

Inspection planning

Logistics master data

Sample Management

Confirmation requirement

Physical sample

Physical-sample category

Sample drawing procedure

Stability Study

Close stability study

Create stability study

Initial test

Stability planning

Stability tests

Test Equipment Management

Calibration inspection

Calibration planning

Test equipment

Test equipment tracing

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