The SAP CRM is a course which enables to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.
CRM consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
- Please note that VPN is used for SAP Server Connectivity. This VPN has been tested on Apple and Windows OS (Operating Systems). IIBS will help you to troubleshoot but IIBS does not guarantee to fix all of your computer problems. Your virus protection, your computer internal policies need to be changed by you.
- Apple computers and Operating System generally works but IIBS support mainly Windows Operating Systems. Please note Windows XP generally works but is no longer in the supported platform.
Sales and Distribution (3 Days-18 hours)
|Master data||Customer master|
|Customer-material info record|
|Field control in the customer master|
|Organizational structures||Organizational units and organizational structures in sale|
Customer Relationship Management (CRM)
|CRM Base Customizing||Actions|
|CRM Middleware||Data Exchange with Mobile Clients|
|Data Exchange with non-SAP Systems|
|Data Exchange with R/3 Backend|
|Middleware-Setup and -Maintenance|
|Monitoring of the Middleware|
|SAP CRM Solution||Architecture|
|Foundation & Architecture|
|mySAP CRM Analytics|
|mySAP CRM Channel Management|
|mySAP CRM Field Applications|
|mySAP CRM Implementation & Operation|
|mySAP CRM Interaction Center|
|mySAP CRM Marketing|
|mySAP CRM Sales|
|mySAP CRM Service|
To Know about certification, please visit the below link